It may take 1-3 working days to process your order before it leaves our warehouse.
Orders placed on Friday until Sunday will only be shipped on Monday/Tuesday/ of the following week. We provide both local and international shipping.
Once your order is shipped, you will be notified via email with the tracking number. Vaanilla will not be held responsible for any delay on shipment done by courier company. For any concern on your tracking details and your parcel whereabouts, you may contact us at +6016 228 6703 ( available on WhatsApp ).
Shipping Within Malaysia
All orders within Semenanjung Malaysia, Sabah and Sarawak are shipped using J&T & other couriers provided by Easy Parcel's platform. Items will be delivered within 2 - 5 business days. Signature maybe required when you receive the parcel. All orders are charged according to the weight of the parcel. Our system will automatically calculate the weight and the amount you should pay will be display at the end of the order process. Please take note that a tracking number will be given before parcel is picked up or dropped off at selected courier. If the addressee is not available during time of delivery, they will need to pick up their parcel at the nearest courier office. NO REFUND or EXCHANGE is allowed if the parcel is returned to us when it is unclaimed. The buyer will have to pay the additional shipping charges to have it posted out again.
There might be some cases where there will be a slightly delay in the shipment where things like sales period, holidays, festive seasons and some other events. We are sorry for the inconvenienced caused for any delay of shipments.
It might take about 1-10 business days on the events such as heavy order days, promotional, holiday, festive seasons periods.
At Vaanilla we stands for making shipment deliver on time, thus in events such as below, we will notify customers first 1-5 days after customer placed order.
We offer international shipping via Easy Parcel's platform which provide Aramex, Janio, DHL & others depends on your location. Shipping charges will depend on the weight of each parcel.